Al-Hikma Foundation is committed to being accountable, transparent and responsive to the people and communities we serve. We value feedback and encourage beneficiaries, community members, partners, staff, volunteers and other stakeholders to raise concerns, provide feedback or make complaints about our programmes, services, staff or conduct.
All complaints and feedback will be treated seriously, respectfully and, where appropriate, confidentially. No person will face retaliation for making a complaint or providing feedback in good faith.
Anyone who interacts with or is affected by Al-Hikma Foundation's work may submit a complaint or provide feedback, including:
◉ Beneficiaries and community members
◉ Programme participants
◉ Parents, caregivers and representatives
◉ Partners and local stakeholders
◉ Staff and volunteers
◉ Donors and other stakeholders
Complaints may be submitted by an individual on their own behalf or on behalf of another person, where appropriate.
You may raise concerns or provide feedback about:
◉ The quality or accessibility of our programmes and services
◉ Selection or treatment of beneficiaries
◉ Staff or volunteer behaviour
◉ Discrimination or unequal treatment
◉ Fraud, corruption or misuse of resources
◉ Safeguarding concerns
◉ Sexual exploitation, abuse or harassment (PSEAH)
◉ Harassment, bullying or other inappropriate behaviour
◉ Confidentiality or misuse of personal information
◉ Any other concern related to Al-Hikma Foundation's activities
Al-Hikma Foundation,
U.C Road, Kinniya.04,
Sri Lanka.
BANK – SAMPATH BANK
BRANCH - KINNIYA
ACCOUNT NUMBER – 017760000043
NAME - AL HIKMA FOUNDATION
SWIFT CODE - BSAMLKLX
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